FORTCALL

FORTCALL

Voice operations console

Operator Password

FORTCALL

Guest line

Idle 00:00

Incoming call

Simulate a guest ringing the national desk. Use a seeded number to arrive identified, or any number to arrive unknown.

Calling number

Agent voice Opening language

Guest identified

Transcript

Order ticket — no branch —

CANNOT SERVE

Tool activity

Call a guest

Guest

Campaign

Agent voice Opening language Note from the supervisor optional

Transcript

Order ticket — no branch —

CANNOT SERVE

Tool activity

Knowledge base

The control

The serviceability gate

Try it

Runs the same check the agent's tool runs, against the real delivery polygons and trading hours.

The second control

Card details are never taken by voice

Outbound

Campaigns this desk runs

Inbound

Why people ring

Wrap-up

Dispositions

Branches

Menu

Live orders

Completed calls