/* FORTCALL — voice operations console.
 *
 * White dominates: it is by a wide margin the most-used colour in the client's
 * own stylesheet, and this console keeps that ratio. Red is rationed to three
 * jobs and no others — the live call, the gate refusing, and the primary
 * action. Everything else is warm near-black on white with hairline rules.
 *
 * The display face evokes the client's condensed brand type (proprietary, not
 * shipped) with a genuinely condensed system face, uppercase and tightly
 * tracked. The order ticket is set in monospace because that is what a kitchen
 * ticket is.
 */

:root {
  --paper:      #FFFFFF;
  --paper-2:    #FAFAF9;
  --paper-3:    #F5F5F4;
  --ink:        #1C1816;
  --ink-2:      #57534E;
  --muted:      #8A8480;
  --red:        #EA002A;
  --red-deep:   #B8001F;
  --red-wash:   #FFF1F3;
  --hair:       #E7E5E4;
  --hair-2:     #D6D3D1;

  --sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --cond: "Arial Narrow", "Helvetica Neue Condensed", "Liberation Sans Narrow", "Roboto Condensed", var(--sans);
  --mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Monaco, Consolas, "Liberation Mono", monospace;

  --r: 3px;
  --gut: 20px;
}

*, *::before, *::after { box-sizing: border-box; }
[hidden] { display: none !important; }

html, body { height: 100%; }
body {
  margin: 0;
  background: var(--paper-2);
  color: var(--ink);
  font-family: var(--sans);
  font-size: 14px;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}

.mono { font-family: var(--mono); font-variant-numeric: tabular-nums; }

:focus-visible {
  outline: 2px solid var(--red);
  outline-offset: 2px;
  border-radius: 2px;
}

/* ── Wordmark ─────────────────────────────────────────────────────── */
/* The bar IS the mark — the same 3:10 red rule that serves as the favicon
 * (static/img/mark.svg). Keep the ratio wherever it appears so the logo reads
 * as one thing at every size. */
.wordmark { display: inline-flex; align-items: center; gap: 9px; }
.wordmark__bar {
  width: 6px; height: 20px; background: var(--red);
  display: block; flex: none;
}
.wordmark__text {
  font-family: var(--cond);
  font-weight: 700;
  font-size: 19px;
  letter-spacing: .16em;
  text-transform: uppercase;
}
.wordmark--lg .wordmark__text { font-size: 30px; }
.wordmark--lg .wordmark__bar { width: 9px; height: 30px; }

/* ── Login ────────────────────────────────────────────────────────── */
.login {
  min-height: 100%;
  display: grid;
  place-items: center;
  padding: 28px;
  background:
    linear-gradient(180deg, var(--paper) 0%, var(--paper) 62%, var(--paper-3) 100%);
}
.login__card {
  width: min(370px, 100%);
  background: var(--paper);
  border: 1px solid var(--hair);
  border-top: 3px solid var(--red);
  padding: 32px 28px;
  display: grid;
  gap: 14px;
}
.login__sub {
  margin: -4px 0 10px;
  color: var(--muted);
  font-size: 12px;
  letter-spacing: .1em;
  text-transform: uppercase;
}
.login__error {
  margin: 0; color: var(--red-deep); font-size: 13px;
}

/* ── Fields ───────────────────────────────────────────────────────── */
.field { display: grid; gap: 5px; }
.field__label {
  font-size: 10.5px; letter-spacing: .13em; text-transform: uppercase;
  color: var(--muted); font-weight: 600;
}
.field__opt { text-transform: none; letter-spacing: 0; font-weight: 400; opacity: .7; }

input, select, textarea {
  font: inherit;
  color: var(--ink);
  background: var(--paper);
  border: 1px solid var(--hair-2);
  border-radius: var(--r);
  padding: 8px 10px;
  width: 100%;
}
textarea { resize: vertical; }
input::placeholder, textarea::placeholder { color: #B7B2AE; }
input:hover, select:hover, textarea:hover { border-color: var(--muted); }

/* ── Buttons ──────────────────────────────────────────────────────── */
.btn {
  font: inherit;
  font-weight: 600;
  border: 1px solid var(--hair-2);
  background: var(--paper);
  color: var(--ink);
  border-radius: var(--r);
  padding: 9px 15px;
  cursor: pointer;
}
.btn:hover { border-color: var(--ink); }
.btn:active { transform: translateY(1px); }
.btn:disabled { opacity: .45; cursor: not-allowed; transform: none; }
.btn--wide { width: 100%; }
.btn--sm { padding: 6px 11px; font-size: 12.5px; }
.btn--primary {
  background: var(--red); border-color: var(--red); color: #fff;
}
.btn--primary:hover { background: var(--red-deep); border-color: var(--red-deep); }
.btn--danger { background: var(--ink); border-color: var(--ink); color: #fff; }
.btn--danger:hover { background: #000; }
.btn--ghost { background: transparent; }

/* ── App shell ────────────────────────────────────────────────────── */
.app {
  min-height: 100%;
  display: flex;
  flex-direction: column;
  background: var(--paper-2);
}

.topbar {
  display: flex; align-items: center; gap: 14px;
  padding: 11px var(--gut);
  background: var(--paper);
  border-bottom: 1px solid var(--hair);
}
.topbar__client {
  font-size: 12px; letter-spacing: .07em; text-transform: uppercase;
  color: var(--muted); padding-left: 14px; border-left: 1px solid var(--hair);
}
.topbar__right { margin-left: auto; display: flex; align-items: center; gap: 12px; }

/* The live indicator is one of the three places red is allowed. */
.live { display: inline-flex; align-items: center; gap: 7px; font-size: 12px; }
.live__dot {
  width: 8px; height: 8px; border-radius: 50%;
  background: var(--hair-2); flex: none;
}
.live__label { color: var(--muted); text-transform: uppercase; letter-spacing: .09em; font-size: 10.5px; font-weight: 600; }
.live__timer { color: var(--muted); font-size: 12px; }
.live[data-state="live"] .live__dot { background: var(--red); animation: pulse 1.7s ease-in-out infinite; }
.live[data-state="live"] .live__label { color: var(--red); }
.live[data-state="live"] .live__timer { color: var(--ink); }
.live[data-state="connecting"] .live__dot { background: var(--ink-2); }

@keyframes pulse {
  0%, 100% { opacity: 1; box-shadow: 0 0 0 0 rgba(234,0,42,.34); }
  55%      { opacity: .55; box-shadow: 0 0 0 6px rgba(234,0,42,0); }
}

/* ── Tabs ─────────────────────────────────────────────────────────── */
.tabs {
  display: flex; gap: 2px;
  padding: 0 var(--gut);
  background: var(--paper);
  border-bottom: 1px solid var(--hair);
  overflow-x: auto;
}
.tab {
  font: inherit;
  font-family: var(--cond);
  font-size: 14px; font-weight: 700;
  letter-spacing: .13em; text-transform: uppercase;
  background: none; border: 0; border-bottom: 2px solid transparent;
  color: var(--muted);
  padding: 11px 14px; cursor: pointer; white-space: nowrap;
}
.tab:hover { color: var(--ink); }
.tab[aria-selected="true"] { color: var(--ink); border-bottom-color: var(--red); }

/* ── Views ────────────────────────────────────────────────────────── */
.view { flex: 1; min-height: 0; padding: var(--gut); }

.view--call {
  display: grid;
  grid-template-columns: 290px minmax(0, 1fr) 330px;
  gap: var(--gut);
  align-items: start;
}
.col { min-width: 0; display: grid; gap: 13px; align-content: start; }
.col--setup, .col--talk, .col--ticket {
  background: var(--paper);
  border: 1px solid var(--hair);
  padding: 16px;
}
.col--talk { min-height: 62vh; grid-template-rows: auto minmax(0,1fr) auto; }
.col--ticket { background: transparent; border: 0; padding: 0; }

.h {
  font-family: var(--cond);
  font-size: 16px; font-weight: 700;
  letter-spacing: .12em; text-transform: uppercase;
  margin: 0;
}
.h--sm { font-size: 13.5px; letter-spacing: .11em; }
.eyebrow {
  display: block;
  font-size: 10px; font-weight: 700; letter-spacing: .18em;
  text-transform: uppercase; color: var(--red); margin-bottom: 5px;
}
.note { margin: 0; color: var(--muted); font-size: 12.5px; }
.lede { margin: 6px 0 12px; font-size: 14.5px; line-height: 1.55; color: var(--ink-2); }
.status { margin: 0; font-size: 12.5px; color: var(--ink-2); min-height: 1.2em; }
.actions { display: grid; gap: 8px; }

.chips { display: flex; flex-wrap: wrap; gap: 5px; }
.chip {
  font: inherit; font-size: 11px;
  border: 1px solid var(--hair-2); background: var(--paper);
  border-radius: 999px; padding: 3px 9px; cursor: pointer; color: var(--ink-2);
}
.chip:hover { border-color: var(--ink); color: var(--ink); }

/* Inbound screen-pop: the guest record arriving mid-call. */
.pop {
  border: 1px solid var(--hair);
  border-left: 3px solid var(--red);
  background: var(--paper-2);
  padding: 12px;
  display: grid;
  gap: 8px;
}

.guestnote {
  font-size: 12.5px; color: var(--ink-2);
  border-left: 2px solid var(--hair-2); padding: 2px 0 2px 10px;
}
.guestnote:empty { display: none; }
.guestnote[data-warn="1"] { border-left-color: var(--red); color: var(--ink); }

/* ── Transcript ───────────────────────────────────────────────────── */
.transcript {
  overflow-y: auto;
  min-height: 44vh;
  max-height: 62vh;
  display: grid;
  gap: 11px;
  align-content: start;
  padding-right: 4px;
}
.line { display: grid; grid-template-columns: 58px minmax(0,1fr); gap: 10px; }
.line__who {
  font-size: 10px; font-weight: 700; letter-spacing: .11em; text-transform: uppercase;
  color: var(--muted); padding-top: 3px;
}
.line--agent .line__who { color: var(--red); }
.line__text {
  font-size: 14px; line-height: 1.55;
  border-left: 1px solid var(--hair); padding-left: 11px;
}
.line--agent .line__text { color: var(--ink); }
.line--guest .line__text { color: var(--ink-2); }
.transcript__empty { color: var(--muted); font-size: 13px; }

.whisper { display: flex; gap: 7px; }
.whisper input { flex: 1; }

/* ── The order ticket — the signature element ─────────────────────── */
/* A kitchen order ticket. Six numbered stages, because an order genuinely is a
 * sequence and the whole point is that stage 3 cannot be skipped. When the gate
 * refuses, the ticket is stamped and the stages above it lock. */
.ticket {
  position: relative;
  background: var(--paper);
  border: 1px solid var(--hair);
  padding: 16px 15px 18px;
  font-family: var(--mono);
}
.ticket__perf {
  position: absolute; left: 0; right: 0; height: 6px;
  background-image: radial-gradient(circle at 5px 3px, var(--paper-2) 3.2px, transparent 3.4px);
  background-size: 10px 6px;
}
.ticket__perf--top { top: -1px; }
.ticket__perf--bottom { bottom: -1px; }

.ticket__head {
  display: flex; align-items: baseline; justify-content: space-between;
  gap: 8px;
  border-bottom: 1px dashed var(--hair-2);
  padding-bottom: 9px; margin-bottom: 4px;
}
.ticket__brand {
  font-family: var(--cond); font-weight: 700;
  letter-spacing: .17em; text-transform: uppercase; font-size: 13px;
}
.ticket__branch { font-size: 11px; color: var(--muted); text-align: right; }

.ticket__rows { list-style: none; margin: 0; padding: 0; }
.trow {
  display: grid; grid-template-columns: 20px minmax(0,1fr) auto;
  gap: 9px; align-items: baseline;
  padding: 8px 0;
  border-bottom: 1px dotted var(--hair);
  font-size: 12.5px;
}
.ticket__rows .trow:last-child { border-bottom: 0; }
.trow__n { color: var(--hair-2); font-size: 11px; }
.trow__label { letter-spacing: .04em; text-transform: uppercase; font-size: 11.5px; color: var(--muted); }
.trow__val { font-size: 11px; color: var(--muted); text-align: right; max-width: 150px; }

.trow[data-state="done"] .trow__n { color: var(--ink); }
.trow[data-state="done"] .trow__label { color: var(--ink); font-weight: 600; }
.trow[data-state="done"] .trow__val { color: var(--ink-2); }
.trow[data-state="active"] .trow__label { color: var(--ink); font-weight: 600; }
.trow[data-state="active"] .trow__n { color: var(--red); }

/* The gate row. This is the second place red is allowed. */
.trow--gate { border-bottom: 1px solid var(--hair-2); }
.trow--gate[data-state="blocked"] .trow__n,
.trow--gate[data-state="blocked"] .trow__label { color: var(--red); font-weight: 700; }
.trow--gate[data-state="blocked"] .trow__val { color: var(--red-deep); }

/* Everything downstream of a refused gate is dead. */
.ticket[data-gate="blocked"] .trow--locked .trow__label,
.ticket[data-gate="blocked"] .trow--locked .trow__n,
.ticket[data-gate="blocked"] .trow--locked .trow__val {
  color: var(--hair-2);
  text-decoration: line-through;
  text-decoration-thickness: 1px;
}
.ticket[data-gate="blocked"] { border-color: var(--red); }
.ticket[data-gate="passed"] { border-left: 3px solid var(--red); }

.stamp {
  position: absolute;
  right: 12px; bottom: 46px;
  transform: rotate(-6deg);
  border: 2.5px solid var(--red);
  color: var(--red);
  padding: 5px 11px;
  font-family: var(--cond);
  font-weight: 700; font-size: 15px;
  letter-spacing: .16em; text-transform: uppercase;
  background: rgba(255,255,255,.86);
  pointer-events: none;
}

/* ── Tool log ─────────────────────────────────────────────────────── */
.toollog {
  background: var(--paper);
  border: 1px solid var(--hair);
  max-height: 240px; overflow-y: auto;
}
.toollog:empty::after {
  content: "No tools called yet.";
  display: block; padding: 12px; color: var(--muted); font-size: 12.5px;
}
.tool {
  display: flex; align-items: baseline; gap: 8px;
  padding: 8px 11px; border-bottom: 1px solid var(--hair);
  font-size: 12px;
}
.tool:last-child { border-bottom: 0; }
.tool__name { font-family: var(--mono); font-size: 11.5px; }
.tool__tag {
  margin-left: auto; font-size: 9.5px; font-weight: 700;
  letter-spacing: .1em; text-transform: uppercase; color: var(--muted);
}
.tool[data-status="running"] .tool__tag { color: var(--ink-2); }
.tool[data-status="blocked"] { background: var(--red-wash); }
.tool[data-status="blocked"] .tool__tag { color: var(--red); }
.tool[data-status="failed"] .tool__tag { color: var(--red-deep); }

/* ── KPI / score ──────────────────────────────────────────────────── */
.kpi, .score {
  background: var(--paper); border: 1px solid var(--hair); padding: 14px;
  display: grid; gap: 10px;
}
.kpi__grid { display: grid; grid-template-columns: repeat(2, minmax(0,1fr)); gap: 9px; }
.stat { display: grid; gap: 2px; }
.stat__k {
  font-size: 9.5px; letter-spacing: .12em; text-transform: uppercase;
  color: var(--muted); font-weight: 600;
}
.stat__v { font-family: var(--cond); font-size: 21px; font-weight: 700; letter-spacing: .02em; }
.stat__v--red { color: var(--red); }
.badge {
  display: inline-block; font-size: 10px; font-weight: 700;
  letter-spacing: .1em; text-transform: uppercase;
  border: 1px solid var(--hair-2); padding: 3px 8px; border-radius: 999px;
}
.badge--good { border-color: var(--ink); }
.badge--red { border-color: var(--red); color: var(--red); }

.score__row { display: grid; gap: 4px; }
.bar { height: 4px; background: var(--paper-3); }
.bar__fill { height: 100%; background: var(--ink); }
.bar__fill--low { background: var(--red); }

/* ── Doc views ────────────────────────────────────────────────────── */
.view--doc { display: block; overflow-y: auto; }
.doc__head {
  display: flex; align-items: flex-end; justify-content: space-between;
  gap: 14px; flex-wrap: wrap; margin-bottom: 16px;
}
.searchbar { display: flex; gap: 7px; }
.searchbar input, .searchbar select { width: auto; min-width: 190px; }
.searchbar--tight input, .searchbar--tight select { min-width: 120px; }

.panel {
  background: var(--paper); border: 1px solid var(--hair); padding: 18px;
}
.panel__head {
  display: flex; align-items: center; justify-content: space-between;
  gap: 12px; flex-wrap: wrap; margin-bottom: 12px;
}
.panel--gate { border-top: 3px solid var(--red); }

.playbook { display: grid; gap: var(--gut); max-width: 1100px; }

.kv { margin: 0; display: grid; grid-template-columns: auto minmax(0,1fr); gap: 6px 14px; font-size: 13px; }
.kv dt { color: var(--muted); font-size: 11px; letter-spacing: .09em; text-transform: uppercase; font-weight: 600; }
.kv dd { margin: 0; }

.taglist { list-style: none; margin: 8px 0 0; padding: 0; display: flex; flex-wrap: wrap; gap: 6px; }
.taglist li {
  font-size: 12px; border: 1px solid var(--hair-2); padding: 4px 10px; border-radius: 999px;
}

.cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 12px; }
.card { border: 1px solid var(--hair); padding: 13px; display: grid; gap: 5px; }
.card__t { font-family: var(--cond); font-weight: 700; letter-spacing: .1em; text-transform: uppercase; font-size: 13px; }
.card__d { font-size: 12.5px; color: var(--ink-2); margin: 0; }

.dispgrid { display: grid; grid-template-columns: repeat(auto-fill, minmax(210px, 1fr)); gap: 7px; }
.disp { display: flex; align-items: baseline; gap: 8px; font-size: 12.5px; border-bottom: 1px dotted var(--hair); padding-bottom: 5px; }
.disp__code { font-family: var(--mono); font-size: 11px; color: var(--red); min-width: 46px; }

.probe { margin-top: 18px; border-top: 1px dashed var(--hair-2); padding-top: 14px; }
.probe__form { display: flex; gap: 7px; flex-wrap: wrap; margin-top: 8px; }
.probe__form input { flex: 1; min-width: 180px; }
.probe__form select { width: auto; }
.probe__result {
  margin-top: 12px; border: 1px solid var(--hair); padding: 13px; font-size: 13px;
}
.probe__result[data-ok="no"] { border-color: var(--red); background: var(--red-wash); }
.probe__verdict {
  font-family: var(--cond); font-weight: 700; letter-spacing: .12em;
  text-transform: uppercase; font-size: 15px; margin-bottom: 5px;
}
.probe__result[data-ok="no"] .probe__verdict { color: var(--red); }

/* ── Knowledge ────────────────────────────────────────────────────── */
.kbresults { display: grid; gap: 10px; margin-bottom: 18px; }
.kblist { display: grid; grid-template-columns: repeat(auto-fill, minmax(290px, 1fr)); gap: 12px; }
.kbcard { background: var(--paper); border: 1px solid var(--hair); padding: 14px; display: grid; gap: 6px; }
.kbcard--hit { border-left: 3px solid var(--red); }
.kbcard__t { font-family: var(--cond); font-weight: 700; letter-spacing: .1em; text-transform: uppercase; font-size: 13px; }
.kbcard__m { font-size: 10.5px; color: var(--muted); font-family: var(--mono); }
.kbcard__x { font-size: 12.5px; color: var(--ink-2); margin: 0; }

/* ── Desk ─────────────────────────────────────────────────────────── */
.statrow {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr));
  gap: 1px; background: var(--hair); border: 1px solid var(--hair);
  margin-bottom: var(--gut);
}
.statrow .stat { background: var(--paper); padding: 13px 15px; }

.deskgrid { display: grid; grid-template-columns: repeat(auto-fit, minmax(340px, 1fr)); gap: var(--gut); align-items: start; }
.rows { max-height: 400px; overflow-y: auto; }
.row {
  display: grid; grid-template-columns: minmax(0,1fr) auto;
  gap: 10px; align-items: baseline;
  padding: 9px 0; border-bottom: 1px solid var(--hair); font-size: 13px;
}
.row:last-child { border-bottom: 0; }
.row__t { min-width: 0; }
.row__s { font-size: 11px; color: var(--muted); font-family: var(--mono); text-align: right; }
.row__sub { display: block; font-size: 11.5px; color: var(--muted); }
.row--shut .row__s { color: var(--red); }
.rollup { border: 1px solid var(--hair); padding: 12px; margin-bottom: 12px; }
.rollup .kpi__grid { grid-template-columns: repeat(3, minmax(0,1fr)); }
.empty { color: var(--muted); font-size: 13px; padding: 10px 0; }

/* ── Responsive ───────────────────────────────────────────────────── */
@media (max-width: 1180px) {
  .view--call { grid-template-columns: 260px minmax(0,1fr); }
  .col--ticket { grid-column: 1 / -1; }
}
@media (max-width: 820px) {
  :root { --gut: 14px; }
  .view--call { grid-template-columns: minmax(0,1fr); }
  .col--ticket { grid-column: auto; }
  .topbar { flex-wrap: wrap; gap: 9px; }
  .topbar__client { padding-left: 0; border-left: 0; width: 100%; }
  .topbar__right { margin-left: 0; width: 100%; }
  .transcript { max-height: 46vh; }
  .deskgrid, .kblist, .cards { grid-template-columns: minmax(0,1fr); }
  .searchbar { flex-wrap: wrap; }
  .searchbar input, .searchbar select { min-width: 0; flex: 1; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: .001ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: .001ms !important;
  }
  .btn:active { transform: none; }
}